PRIVACY POLICY

Last Updated: 23rd July 2026.

Your Free Site (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Your Free Site

Email: help@yourfreesite.co.uk

Website: www.yourfreesite.co.uk

For the purposes of UK data protection law, Your Free Site is the Data Controller of the personal data you provide to us.

INFORMATION WE COLLECT

Information You Provide

We may collect:

  • First and last name
  • Business name
  • Email address
  • Phone number
  • Billing and payment information
  • Domain name information
  • Website content (text, images, logos, documents)
  • Information submitted through our forms, emails, live chat, or support requests

Information We Collect Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Time spent on pages
  • Clicks and interactions
  • Cookie and tracking data

Information From Third Parties

We may receive information from:

  • Stripe (payment processing)
  • Domain registrars
  • Hosting providers
  • Analytics and advertising platforms
  • Publicly available business information

How We Use Your Information

We use your information to:

  • Build and maintain your website
  • Provide hosting and support services
  • Process payments and manage subscriptions
  • Register and manage domain names
  • Provide business email hosting
  • Respond to enquiries and support requests
  • Send service-related communications
  • Improve our website and services
  • Measure marketing performance
  • Prevent fraud and abuse
  • Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

To provide the services you have requested, including website design, hosting, domain registration, and email hosting.

Legitimate Interests

To improve our services, secure our systems, analyse website usage, and market our services to businesses that may be interested in them.

Consent

For non-essential cookies, marketing emails, and certain analytics and advertising activities where consent is required.

Legal Obligation

To comply with tax, accounting, fraud prevention, and other legal requirements.

Marketing Communications

If you subscribe to our newsletter, request information, or become a customer, we may send you emails about:

  • Website updates
  • Service announcements
  • New features
  • Business tips and guides
  • Promotional offers

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

Service-related emails (such as billing, support, or account notifications) will still be sent where necessary.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Remember your preferences
  • Analyse website traffic
  • Measure advertising performance
  • Improve user experience
  • Build audiences for future marketing campaigns

For full details, please see our Cookie Policy.

Meta Pixel and Klaviyo

We use Meta Pixel (Facebook & Instagram) and Klaviyo on our website.

Meta Pixel

Meta Pixel helps us measure the effectiveness of our advertising, understand how visitors interact with our website, and show relevant adverts to people who may be interested in our services.

Klaviyo

Klaviyo is used for email marketing, website forms, customer communications, and visitor behaviour tracking.

These tools may collect information such as:

  • Pages viewed
  • Buttons clicked
  • Forms submitted
  • Device and browser information
  • General browsing behaviour

These cookies and tracking technologies are only used where required consent has been obtained through our cookie banner.

You can manage your cookie preferences at any time.

PAYMENTS

All payments are processed securely through Stripe.

We do not store your full payment card details on our servers.

Stripe may collect payment information in accordance with its own privacy policy: https://stripe.com/gb/privacy

HOW WE SHARE YOUR INFORMATION

We may share your information with trusted third-party providers who help us deliver our services, including:

  • Hosting providers
  • Domain registrars
  • Email hosting providers
  • Payment processors
  • Analytics providers
  • Advertising platforms
  • Customer support tools

We only share the information necessary for them to perform their services.

We do not sell your personal data to third parties.

International Data Transfers

Some of our service providers may process data outside the United Kingdom or European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTA)
  • EU Standard Contractual Clauses (SCCs)
  • Adequacy decisions approved by the UK Government

DATA RETENTION

We keep personal data only for as long as necessary.

Typical retention periods include:

  • Customer account information: 6 years after the end of the relationship
  • Billing and payment records: 6 years
  • Marketing data: until you unsubscribe or request deletion
  • Website enquiries: up to 24 months
  • Support communications: up to 6 years

When data is no longer required, it is securely deleted or anonymised.

DATA SECURITY

We take security seriously and use appropriate technical and organisational measures, including:

  • SSL encryption
  • Secure hosting infrastructure
  • Access controls and authentication
  • Regular software updates
  • Monitoring and backup procedures
  • Limited access to personal data

While we take reasonable precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict processing of your data
  • Object to certain types of processing
  • Withdraw consent where processing is based on consent
  • Request portability of your data

To exercise any of these rights, please contact us at help@yourfreesite.co.uk.

We may need to verify your identity before responding to certain requests.

COMPLAINTS

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Telephone: 0303 123 1113

CHIILDREN’S PRIVACY

Our services are intended for business owners and individuals aged 18 or over.

We do not knowingly collect personal data from children under 18.

If we become aware that we have collected such data, we will delete it promptly.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Please review their privacy policies before providing any personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.

The latest version will always be available on this page.

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

CONTACT

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Your Free Site

Email: help@yourfreesite.co.uk

Website: www.yourfreesite.co.uk